We handle claims with clarity and support

If you ever need to claim on your income protection, Canopy’s process is designed to be as straightforward and supportive as possible — clear steps, helpful guidance, and real people when you need them.

How claims work

  1. Start your claim
    Begin by submitting a claim online or with help from our team — either way, we walk you through each step.

  2. Provide the details
    We’ll ask for the necessary information from you and, when needed, from your treating health professionals or workplace.

  3. We review and assess
    Our specialist claims team reviews your claim as quickly as possible, keeping you informed along the way.

  4. Decision and payment
    Once your claim is assessed, we let you know straight away — and if approved, payments are made promptly to support you while you recover.

We aim to make the claims journey clear, transparent and as stress-free as possible.

Support throughout the process

We know claiming can be a difficult time, so we provide:

  • Clear communication — no surprises or hidden steps

  • Guidance at each stage — so you always know what comes next

  • Expert support — from people who do this every day

We’re here to help, not to complicate.

Make a Claim